Clearly you have a vast array of options when it comes to choosing who you can trust to supply the furniture for your home.
At Authentic we want to be different. We want to ensure there’s some good old fashioned personality in what we do and we’re all passionate about our furniture and the service we offer.
We look at how we do things very much from the perspective of how would we want to be treated ourselves? This gives us a clear vision of what’s important and what’s not so that we can meet and ultimately exceed your expectations.
Of course this all sounds great but in real terms do we back-up our statements? We think so…
- 21 day free returns policy; if you’re not DELIGHTED with your furniture we’ll come back, collect it and refund you in full*
- Proper, reliable, honest guarantees; we don’t include get out clauses in the terms and conditions. All our wooden furniture carries a 20 year guarantee, our sofas and chairs 15 years and our diners and footstools 10 years.
- Handmade BRITISH furniture; all our furniture is handcrafted with pride in Great Britain, even the solid oak frames of our diners are locally made
- The ultimate buying experience and after sales care; we pride ourselves on our genuine, friendly approach. There’s no hard sell, simply good old fashioned knowledgeable advice and when we say we’ll get back to you, we do!
*If unused and undamaged, inform us within 21 days of collection / delivery, see terms & conditions for full details