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Italian Pure Velvet
Brilliant Velvet
Rascal Velvet

Leg Finish

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  • All our sofas are handmade to order, therefore we are currently quoting 8-10 weeks to make and deliver your order. Please bear in mind that this is only an estimated timeframe and is not guaranteed. If you have any time-specific requirement, please call our Sales team on 01629 704 704 or email sales@authenticfurniture.co.uk

    From payment of your deposit and confirmation of your order your lead time will begin. As soon as your items nearing completion our despatch team will be in contact to inform you when your items are due to be completed, ask for any outstanding balances to be collected and that delivery is being arranged. We do most of our deliveries Monday to Friday between 9am and 4pm but for a small surcharge evening and weekend deliveries can be organised if necessary. Please let us know when you order so that we can arrange this for you.

    We work in partnership with several trusted and experienced third party logistics teams, all of which provide a two man delivery service, which includes situating you furniture in the desired room and taking away any packaging for recycling. Your delivery team will contact you either the evening before or on the morning of the delivery to give you an 2-3 hour delivery window. If requested, they can also give you an call when they are close by to give you an update on their progress.

    Following placing an order, we may also need to send you a simple delivery questionnaire to help ensure that any large pieces of furniture can be easily delivered into your home. We’d hate to arrive and not be able to fit you’re lovely new furniture in!

    Please note all deliveries require a signature from an adult on delivery, please check over you furniture and make sure you are happy with everything before signing. If you have any questions up on receiving your order, please don’t hesitate to call our service team on 01629 704 704 or email service@authenticfurniture.co.uk

  • When you buy an “Authentic” piece of furniture we guarantee that it has been handmade with love and attention.

    To back this up we give proper, honest guarantee’s (without the need for a fistful of get out clauses!). So we put our money where our mouth is by guaranteeing our furniture for 25 years where we promise to repair or replace if there’s a problem with the craftsmanship. The same applies with our diners and footstools which have a 10 year guarantee.

    For full details please see our terms and conditions.

  • We understand its a big decision ordering a sofa or dining table online, especially when you are unable to visit us beforehand. That’s why we try and pack our site with as much information about our furniture as possible. In addition to that, we wanted to give our customers complete peace of mind when ordering. That is why we built our 21 days FREE returns policy.

    Simple and straightforward; if for any reason you’re not 100% delighted with your Authentic furniture when it arrives, just let us know and we can either take it away then and there, or we can come back and collect it, free of charge.

    As long as you let us know within 21 days from the date of delivery, we will refund you in full, including any initial delivery cost. All we ask is that the item(s) being returned are unused, undamaged and in the same condition as they arrived in. For more information please see our terms & conditions. Alternatively, call us on 01629 704 704 or email service@authenticfurniture.co.uk.

  • Our upholstery workshop is located in Long Eaton, Derbyshire which is regarded as the home of British upholstery due to the history and time-served craftsmen that work at numerous workshops within the area.

    Our team are passionate about doing it right or not at all; they follow the traditional methods of upholstery which to this day remain not only the best but also the right way to do things. This passion and love for their trade are what make them such a perfect fit to our Authentic philosophy.

  • Standard Lead Time Information

    We are currently working to an estimated lead time of 8-10 weeks for all upholstery products. Please bear in mind that due to the handmade nature of our products these are only estimates and are not guaranteed.

    Deliveries

    We offer two methods of delivery, both are intended to ensure receiving your order is as convenient (and enjoyable!) as possible.  For furniture deliveries we have a specialist two person team who will deliver and install the furniture for you (including taking any packaging away too), for smaller items that we can post out we use a courier company.  You can of course choose collect your furniture from our workshop and warehouse in Long Eaton, Derbyshire if you prefer.

    Furniture Delivery Service

    For our furniture we offer a delivery and installation service to ensure that your precious new furniture arrives safely and is installed correctly so you can get on with enjoying it!
    Our furniture delivery & installation service includes: –
    • A specialist 2 person delivery team
    • Flexible delivery scheduling to suit you
    • A 2-3 hour delivery slot.*
    • A call one hour before they arrive, if requested.
    • Installation of your furniture in the room of your choice.
    • Removal of all packaging for recycling and no mess left behind.
    • If you require a weekend or evening delivery we can do that too. Please let us know ahead of time and we can arrange it for you for a small surcharge.
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