FAQs – Returns & Cancellations

Answers to your questions about cancelling your order and our returns policy

What happens if I cancel my order?

For cancellations prior to despatch…
We will refund your deposit within 30 days of cancellation by refunding the payment back to your original method of payment.
Please note: Unfortunately we are unable to refund deposits on orders made to your specific requirements i.e. bespoke orders when your furniture has already been made.

For cancellations on or after delivery…
In order to provide you with a “safety net” and to back up our confidence in our furniture we offer a 21 DAY RETURNS period.
This means that if you’re not 100% delighted with your furniture when it arrives you can send it straight with the same delivery team and then refund you in full – INCLUDING your original delivery charge!*
If at any time after delivery has been made, up to 21 days thereafter, you decide to return your goods we will arrange collection of the goods and refund you your order total excluding any delivery charges.
All we ask is that the furniture is unused, undamaged and you provide us with the opportunity to collect the furniture when we are next in the area (usually within 14 days).
*Please note: We are unable to refund Bespoke orders. Outlet sales are subject to a collection fee equivalent to the delivery cost to your area.
See our terms & conditions for full details.

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