For cancellations prior to despatch…
We will refund your deposit within 7 working days of cancellation by refunding the payment back to your original method of payment.
Please note: Unfortunately we are unable to refund deposits on orders made to your specific requirements i.e. bespoke orders when your furniture has already been made.
For cancellations on or after delivery…
In order to provide you with a “safety net” and to back up our confidence in our furniture we offer a FREE 21 DAY RETURNS policy.
This means that if you’re not 100% delighted with your furniture we will come back, collect the furniture and then refund you in full – INCLUDING your original delivery charge!
All we ask is that the furniture is unused, undamaged and you provide us with the opportunity to collect the furniture when we are next in the area (usually within 14 days).
Please note: We are unable to refund on mattresses that have been slept on or Bespoke orders.
See our terms & conditions for full details.