FAQs – Ordering

Answers to your questions about placing an order

  • You can place your order either at our Peak District Showroom, by calling us on 01629 704 704, by emailing us at sales@authenticfurniture.co.uk or by ordering your furniture on the Authentic Furniture web site.

    Will my card details be safe and secure when buying via the web site?

    Yes, we operate under a secure trading system.

  • You can pay using your debit or credit card, by cheque, or by BACS (bank transfer). Please note that cheques must be cleared before delivery.

    Unfortunately we don’t accept American Express.

    Payment can be made in our showroom, over the phone or via electronic bank transfer.

  • On order, we ask for a minimum deposit of 50% with the balance due before delivery. Once you have been contacted with a delivery date, you can settle your final payment via telephone, BACS or by cheque. Payment must be cleared before we are able to deliver out to you.

  • Yes, all our prices shown include VAT charged at 20%

  • No, our delivery price can be found by using the delivery calculator shown on the product page. This price includes installation with a two person team and the removal of all packaging for recycling.

  • For larger orders we are able to quote for the delivery to be completed via are our own transport, however we would normally only deliver to a UK mainland port of your choice. We are happy to provide a packaging service for shipping, for a price please contact our team.

    Please note that our guarantee only applies to furniture on Mainland UK.

  • You can order samples of the leathers and velvets on our order samples page. If you would like wool samples we can have them sent out you, we have fabric books to choice from in our showroom.

    We have small samples of the timber which is possible to have them sent out by request. If you do require some close up images or additional information please don’t hesitate to contact our team.

  • We currently use our website as a brochure, we are always adding new designs and limited special offers.

  • For cancellations prior to despatch…

    We will refund your deposit within 7 working days of cancellation by refunding the payment back to your original method of payment.
    Please note: Unfortunately we are unable to refund deposits on orders made to your specific requirements i.e. bespoke orders when your furniture has already been made.

    For cancellations on or after delivery…

    In order to provide you with a “safety net” and to back up our confidence in our furniture we offer a FREE 21 DAY RETURNS policy.
    This means that if you’re not 100% delighted with your furniture we will come back, collect the furniture and then refund you in full – INCLUDING your original delivery charge!
    All we ask is that the furniture is unused, undamaged and you provide us with the opportunity to collect the furniture when we are next in the area (usually within 14 days).
    Please note: We are unable to refund on mattresses that have been slept on or Bespoke orders.
    See our terms & conditions for full details.

  • All our Authentic furniture is handmade to order by our artisan joiners and craftsmen. This allows us the opportunity to allow for changes to be made to existing products or for us to make you something entirely bespoke.
    So, if its a table a specific length, a cabinet to fit an alcove, an extra large sofa for a massive room or even a brand new design made in our style then we’re more than happy to help. In fact sometimes its actually our customers that suggest the best new designs and they end up in the range!
    New designs have to be quoted from scratch and changes to existing pieces are generally subject to a 10-20% increase in price.
    For more information or to get a price please contact our team by either calling 01629 704 704 or emailing in to sales@authenticfurniture.co.uk.

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