Frequently Asked Questions (FAQs)

Have you got any questions? Hopefully we’ll answer them all here. If not, please contact us as we’ll answer you personally!
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Payments

Answers to your questions about payment options

Answers to your questions about placing an order

Answers to your questions about after sales and customer service

Answers to your questions about Authentic’s security and privacy policies

Answers to your questions about what happens after you place an order and how long your furniture will take to arrive

Answers to your questions about cancelling your order and our returns policy

Answers to your questions about Authentic’s proper, honest gurarantees

Answers to your questions about Authentic’s range of products

Answers to your questions about Authentic’s environmental policies

Answers to your questions about media and press enquiries

Answers to your questions about supplying our range of furniture to trade customers and interior designers