Frequently Asked Questions (FAQs)
Have you got any questions? Hopefully we’ll answer them all here. If not, please contact us as we’ll answer you personally!
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Payments
Answers to your questions about payment options
Ordering
Answers to your questions about placing an order
Customer service
Answers to your questions about after sales and customer service
Security & privacy
Answers to your questions about Authentic’s security and privacy policies
Delivery & lead times
Answers to your questions about what happens after you place an order and how long your furniture will take to arrive
Returns & Cancellations
Answers to your questions about cancelling your order and our returns policy
Guarantees
Answers to your questions about Authentic’s proper, honest gurarantees
Our products
Answers to your questions about Authentic’s range of products
Environmental Policy
Answers to your questions about Authentic’s environmental policies
Press Enquiries
Answers to your questions about media and press enquiries
Trade Enquiries
Answers to your questions about supplying our range of furniture to trade customers and interior designers