Delivery & Returns

IMPACT OF COVID-19 ON LEAD TIMES

During this unprecedented time in our countries history, it is difficult to quote accurate lead times for delivery of our furniture. We continure to take orders online and over the phone, but a delivery timescale cannot be given at this time. Rest assured that we’re not going anywhere and all orders will be delivered to our customers as soon as we are able whilst still abiding by govenment guidlines.

Standard Lead Time Information

We are currently working to an estimated lead time of 8-10 weeks for all upholstery products. Please bear in mind that due to the handmade nature of our products these are only estimates and are not guaranteed.

Deliveries

We offer two methods of delivery, both are intended to ensure receiving your order is as convenient (and enjoyable!) as possible. For furniture deliveries we have a specialist two person team who will deliver and install the furniture for you (including taking any packaging away too), for smaller items that we can post out we use a courier company. You can of course choose collect your furniture from our workshop and warehouse in Long Eaton, Derbyshire if you prefer.

Furniture Delivery Service

For our furniture we offer a delivery and installation service to ensure that your precious new furniture arrives safely and is installed correctly so you can get on with enjoying it!

Our furniture delivery & installation service includes: –

A specialist 2 person delivery team
Flexible delivery scheduling to suit you
A 2-3 hour delivery slot.*
A call one hour before they arrive, if requested.
Installation of your furniture in the room of your choice.
Removal of all packaging for recycling and no mess left behind.
If you require a weekend or evening delivery we can do that too. Please let us know ahead of time and we can arrange it for you for a small surcharge.

*While we do everything in our power to stick rigidly to the quoted delivery slot sometimes events out of our control can affect the time frame, we will however keep in touch to ensure you’re always updated with our estimated time of arrival.

What happens next?

We are currently working to an estimated lead time of 8-10 weeks for all upholstery products. Please bear in mind that these are only an estimates and are notguaranteed. If you have any time-specific requirement, please call our Sales team on 01629 704 704 or email sales@authenticfurniture.co.uk
From payment of your deposit and confirmation of your order your lead time will begin. After approximately 6-7 weeks our despatch team will be in contact to inform you of an estimated delivery time frame. We do most of our deliveries Monday to Friday between 9am and 4pm but weekend deliveries can be organised if necessary although this may increase the timeframe slightly. Please let us know when you order so that we can arrange this for you.

We work in partnership with a trusted and experienced furniture delivery company that provides a white glove, two man delivery service. This includes situating your furniture in you room or choice and taking away any packaging for recycling. Your delivery team will contact you either the evening before or on the morning of the delivery to give you an 2-3 hour delivery window. If requested, they can also give you a call when they are close by to give you an update on their progress.

Following placing an order, we may also need to send you a simple delivery questionnaire to help ensure that any large pieces of furniture can be easily delivered into your home. We’d hate to arrive and not be able to fit you’re lovely new furniture in! If you have any doubt, please call our sales team on 01629 704 704 or email sales@authenticfurniture.co.uk

Please note all deliveries require a signature from an adult on delivery, please check over your furniture and make sure you are happy with everything before signing. If you have any questions up on receiving your order, please don’t hesitate to call our service team on 01629 704 704 or email service@authenticfurniture.co.uk

Deliveries abroad

On many occasions we have made furniture for customers living abroad; from Iceland to Italy, Madrid to Monaco and even Singapore. Although we don’t have a global logistics solution ourselves, we can deliver your furniture to any UK mainland port and are more than happy to help source a third party logistics solution. Please note, that any furniture exported outside of the UK mainland is no longer covered by our our guarantee or 21 days free returns policy.

21 day FREE returns

We understand its a big decision ordering a sofa or dining table online, especially when you are unable to visit us beforehand. That’s why we try and pack our site with as much information about our furniture as possible. In addition to that, we wanted to give our customers complete peace of mind when ordering. That is why we built our 21 days FREE returns policy.

Simple and straightforward; if for any reason you’re not 100% delighted with your Authentic furniture when it arrives, just let us know and we can either take it away then and there, or we can come back and collect it, free of charge.

As long as you let us know within 21 days from the date of delivery, we will refund you in full, including any initial delivery cost. All we ask is that the item(s) being returned are unused, undamaged and in the same condition as they arrived in. For more information please see our terms & conditions. Alternatively, call us on 01629 704 704 or email service@authenticfurniture.co.uk.